Why am being charged for premier service that I did not request? How do I fix that?

 
PatrickL
New Member

Get your taxes done using TurboTax

Looks like your upgrade into premier, or had to upgrade based on your specific tax situation. 

Related Information:

·       Can I downgrade to a lower-priced version of TurboTax Online?

·       Is TurboTax Free Edition right for me?

·       Why am I being charged for TurboTax Free Edition?

·       How do I review my fees in TurboTax Online?

·       What is the Premium Services bundle?



scottsmith20
Returning Member

Get your taxes done using TurboTax

I was charged for deluxe even though I only wanted free services !!!

 no recourse was available !

LindseyLO
Intuit Alumni

Get your taxes done using TurboTax

Assistance with removing these fees if you have not already filed has been provided by clicking here

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scottsmith20
Returning Member

Get your taxes done using TurboTax

so something that's happened cannot be undone? is that your ridiculous contention ?

Try a response that is not nonsensical  !!

linsyyloo
New Member

Get your taxes done using TurboTax

I noticed they have the option to switch to free mode in "tax tools" it says "switch to free version". I had started on free version and it automatically upgraded me for some reason as well.

Spencert
New Member

Get your taxes done using TurboTax

THANK YOU!! 

They automatically charged me for Premium at $129, but switching to "Free Version" caused me to only have to be upgraded to "Deluxe" for $69. 

What a sneaky thing to do, and I'm sure I have just paid for it in past years.