First I want to apologize for the rep being argumentative. But is the steps to down grade turbo tax versions.
In TurboTax Online, you can clear and start over as long as you haven't
paid or registered yet (free users are asked to register their accounts
before they file).
Note: You can’t clear and start over using the
mobile app. Instead, log in to your TurboTax account from a desktop or
mobile browser to clear and start over.
Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
With your screen maximized, click My Account (at the top of your
screen toward the right) and select Clear & Start Over. (If on a
tablet or phone, you may find the Clear & Start Over option by
clicking the three parallel lines, or “hamburger”, in the top left
corner.)
Answer Yes to Are you sure you want to clear your return?
After your entries have been cleared out, we'll prompt you to select
a TurboTax product so you can start over from the very beginning.
A
reason you might want to clear and start over is if you think you’re in
a higher-priced version of TurboTax and don’t need to be. Have a look
below under Related Information for more details.
If you're
signed in under last year's login, once you clear and start over we'll
automatically transfer last year's info over if you select the PLUS
upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition
(without PLUS) does not include the year-over-year transfer feature.
And once again I want to apologize for the rudeness that you received. Please let me know if you have any other questions.
