Have you tried doing this yet - Forgot your TurboTax Online User ID or password? <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3302318">https://ttlc.intuit.com/replies/3302318</a>

I have not had any issue logging into my account, that part has worked fine. The problem was before today I was not given the option to change to a new password. Today I was, but I did not do anything differently I know of.

Ok, thank you for the update, so glad you was able to get it changed! May have just been a fix in the program.

Please see the TurboTax FAQ below for changing your password:

https://ttlc.intuit.com/replies/4227718

This answer was not useful and did not answer the question. Luckily, this time when I logged in through my phone code it prompted my to change my password, so I have resolved the issue anyway.

i can  have acces to my preparation it said paswor 

 

iselect forgot  and no give the otion to reset the new paswor

Please see How do I change my TurboTax login (user ID or password)?

 

@Luma0819