The issue is most likely that your employer did not submit your W-2 to the state, or the info they did submit differs from yours.  TT has absolutely no control over this (nor would the USPS if you had mailed your tax return), and has no authority to intercede on your behalf.

Going forward, you can change you withholdings so that you do not have to wait for refunds at tax time.

well i finally called them and actually got through to someone.They basically said its in the final stages of processing and to call back in a week or two..so i filed jan 20th did nothing wrong and here i am getting to April and no state refund??  i cant believe they can just hold our returns indefinitly likely cause they are low on money or whatever i may as well file for free next year on IRS web site because for $164 and no help from turbo i see it as no point coming back here..