I am filing my tax return and tring to reset my password. I enter the new password (tried 3 times) and keeps telling we "we hit a snag"

wkristick · ‎June 4, 2019

KatrinaLO · ‎June 4, 2019

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

For assistance in changing your password, please see the TurboTax FAQ below:https://ttlc.intuit.com/replies/4227718

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nvilla · ‎April 16, 2023

I am almost done with e-filing but my password was locked.

TiffanyL · ‎April 17, 2023

@nvilla

Did you receive a notification that this is a temporary lockout?

If it's not temporary and you are unable to get logged into your account, please see the FAQ link provided below for assistance. You can also do an Account Recovery Request if all else fails:

What if I forgot my user ID or password?

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I am filing my tax return and tring to reset my password. I enter the new password (tried 3 times) and keeps telling we "we hit a snag"

Get your taxes done using TurboTax

Get your taxes done using TurboTax

Get your taxes done using TurboTax