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I used turbo tax last year for my taxes (printed and filed by mail) but it is not found in the Turbotax database. I have tried to take the steps to recover it without success.
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June 4, 2019
1:40 PM
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Get your taxes done using TurboTax
It's possible you have used the same email but logged in with a different User ID. Please sign in again with the first section of your email or try a commonly used User ID of yours.
Here's a link to our Account Recovery Tool--
https://myturbotax.intuit.com/account-recovery
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June 4, 2019
1:40 PM
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Get your taxes done using TurboTax
I've gone through that process a couple of times without success. Thanks though!
June 4, 2019
1:40 PM
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Get your taxes done using TurboTax
Did you maybe use the Desktop CD/Download program? Then it's only on your computer.
June 4, 2019
1:40 PM
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Get your taxes done using TurboTax
I did. That must be the issue then. Thank you!
June 4, 2019
1:40 PM