Turbotax has a new feature that tracks the dates, times, and
approximate locations your account was accessed. You can log in and check
this feature. Make sure you log in by typing the address in your web
browser and check for the padlock icon that means you have a verified
connection. Click Account Tools, then Security, then scroll down for
access history.
Be aware that the date and time will be accurate, but the
location may be less accurate, especially if you are using a cell phone.
Determining location from an internet address is notoriously prone to error.
But, any overseas access is definitely a problem. If there are log
ins you don't recognize, you can call customer support, and also take steps
(below) to secure your account better.
To secure your account, log in to your Turbo tax
account by typing the address into your browser window, and make sure your
browser shows a padlock icon or whatever symbol it uses to indicate a secure
verified connection. Change your password, and make sure it is not
something you use on other web sites. Change your security question to
something that a crook could not guess from social media. Make sure your
email address and cell phone number are up to date as Turbotax may use that to
help verify future attempts to log in.
You also have the option to turn on 2-factor authentication
for all log-ins. With 2-factor authentication, Turbotax will send a code
to your email or cell phone when you try to log in. The idea is that only
someone who knows your password and also has possession of your phone will be
able to log in, this is more likely to be the real you. Turbotax will use
2-factor authentication whenever you log in from a computer that turbotax does
not recognize, but you can turn it on for all log-ins in your security
settings.
Also see these two FAQ's on the new email alerts being
sent about possible suspicious situations involving your information:
https://ttlc.intuit.com/questions/2922944-i-received-an-email-about-using-different-turbotax-account...
and
https://ttlc.intuit.com/questions/2934086-i-received-an-email-about-using-a-new-device
