Are you referring to Canadian TurboTax? If so you are in the wrong place. This is the USA TurboTax community forum. The US product does not have a key.
Here is the website for the Canada TurboTax community forum where they can help you with your product.
And here is the main website for TurboTax Canada:
http://turbotax.intuit.ca/tax-software/index.jsp
