Level 5
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Get your taxes done using TurboTax

I need to speak with a person from turbo tax I have tried following the web sit instructions that leads to the number 800-446-8848 and that just leads to machine that does not tell me what I need to know.. now how do I talk to a person?

Intuit Alumni
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Get your taxes done using TurboTax

Hi there! I think we were able to resolve your question via private message, but if you have more questions please don't hesitate to reach out to us again!

Level 2
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Get your taxes done using TurboTax

I NEED TO TALK TO SOMEONE LIVE PLEASE!!

Level 3
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Get your taxes done using TurboTax

The exact same problem.  It's ridiculous that I pay for a level which "includes support" and yet, when I call the number [phone number removed], it just goes in circles and hangs up.  The voice-activated menu is beyond terrible and doesn't recognize my voice--replace it with a touch-tone menu for everyone's sanity, please. 

 

Bottom line: Either TurboTax is guilty of false advertising or there's another way to contact them which actually WORKS...now, what IS that way?  Get me the REAL number.  This wild goose chase to try and contact support has wasted an incredible amount of time. 

Level 6
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Get your taxes done using TurboTax

I don't know what else to do. I am a nervous wreck and can not sleep at night because of this. I can see my funds but I just can't seem to get a card delivered.

Level 6
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Get your taxes done using TurboTax

It has been six weeks and I still have not received my pre-paid card. My funds are available but I can not use them. I am sick and tired of getting the run around. I was already charged a monthly fee for a card that I do not have.

I need those funds to pay for my college. Could you please help.

Level 18
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Get your taxes done using TurboTax

Moderator AshleighP has already responded in this thread, so perhaps you can send her a message. See the screenshots below.

 

@jd765 

 

1.png2.png

Level 2
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Get your taxes done using TurboTax

When we tried to Efile our return, we were told to update the softwear.  That update failed.  When we pushed the Efile button again, the softwear locked up.  How can we Efile our return?  It is complete and ready to file.

Level 18
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Get your taxes done using TurboTax

You should probably just continue trying to update your software. If repeated attempts fail, you should contact support (link below).

 

https://ttlc.intuit.com/questions/1899263

Level 4
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Get your taxes done using TurboTax

ashleigh can you please private message me i have not been able to get ahold of anyone i still have not received my card and it’s been almost 3 months