Are you an Advantage member with an annual subscription, and if so, was your credit/debit card charged last November?

If your card was indeed charged, you should have a complimentary download at this link even if you ordered a CD:
<a rel="nofollow" target="_blank" href="https://shopping.turbotax.intuit.com/app/downloads/">https://shopping.turbotax.intuit.com/app/downlo...>

If you don't find it there, and if your card was indeed charged, we can tell you how to look for multiple accounts.

Or if you are not an Advantage member, was this a regular CD order off of the TurboTax online website?

I am and Advantage member but the downloads are not showing.  I was charged last November.

OK, watch for my answer below to see if you have multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

When you find all your User IDs, try each one at that download link I provided above,  but clean the browser each time.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.