New Member

Can't download via disk and online download substitute stopped

I bought the CD, thinking I had a CD player, but don't. The Help substitute with code got interrupted and cannot be repeated as the record number and download codes can only be used once. So I am stuck. Any help on how to restart that process?

Employee Tax Expert

Get your taxes done using TurboTax

You can contact TurboTax again here What is TurboTax number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
New Member

Get your taxes done using TurboTax

Thanks. It has been multiple hours and still awaiting a call back, because 4/15. Sigh. 

Level 14
Level 14

Get your taxes done using TurboTax

A TurboTax Moderator will reach out to you directly.  Please check your email (and maybe your SPAM folder) for an email.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***