TurboTax does not file your returns, you have to go all the way to the end where you click on transmit returns. Your return might have gotten rejected & you do not realize it. If you used the online version you can go back into your account & print out the return & mail it in. If you used the CD software, the return is on your computer.
If you want more information you can contact TurboTax support.
How do I contact you?
In TurboTax Online:
Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
Now select Help in the upper-right corner.
Select Contact us at the bottom.
Enter your question, select Continue and then:
Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or
Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.
We're open Monday through Friday from 5am to 5pm Pacific.
For answers to questions often asked by Free Edition customers, go here.
