I want to access my return
You won’t be able to access or edit your current year tax return while your tax expert is reviewing it. However, you can always message your TurboTax expert through the messaging tool on the My Expert screen. Remember, you will still have access to your prior-year tax returns from the Tax Home screen. Your tax expert should complete their review of your return in a few days
I’m experiencing technical issues (can’t message, can’t upload)
If you are experiencing issues and can’t message your tax expert or upload your tax documents, contact us.
I messaged my tax expert and haven’t heard back
If you haven’t heard from your tax expert within 48 hours of sending your message - or if you set a specific time frame for reply with your expert and haven’t heard back – use the form below to let us know and we'll contact you promptly.
I’m having a different problem with my tax expert
If you’re having any type of issue with your tax expert, use the form below and we'll contact you to fix the issue.
|TurboTax Account Email (if different)|
|Tax Expert First Name|
|Tax Expert Last Name|
|Reason for Contact|
|Description of Issue|