In TurboTax Online, when visiting the Import from ItsDeductible section of Donations to Charity, you'll be automatically prompted to import ItsDeductible donations tied to the TurboTax account you're currently logged into. If the your donations are listed in a different user ID from your current TurboTax Online user ID, TurboTax won't find the donations for import.
TurboTax Online previously allowed donations from a different user ID.
- Make sure your ItsDeductible donations are entered in the same user account you're using for TurboTax Online.
- Manually enter your donations into TurboTax Online.