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Level 2

Question

TurboTax removing support for ItsDeductible AGAIN

Forum|Forum|9 months ago
September 3, 2025
21 replies
0 views

NOT AGAIN! I just got the announcement that "On October 21, 2025, ItsDeductible will be discontinued." We've already been through this. I thought this tool was safe, but it seems not. It's a tremendously helpful integration and it saves us hours. We donate all year long and need a robust way to track everything, and then have the amounts flow through to returns. Please reconsider sunsetting support for ItsDeductible. Thousands of users rely on it, I would imagine.

ItsDeductible Online

DmitriK

Level 3

I do not recall what we did last time to have TT reconsider this "brilliant" decision....

AMERICANFLAGMAN

Level 2

I've been using It's Deductible (and TurboTax) for more than a decade.

Why also did they decice to cancel it in October vs. December 31st? It will be useless to those of us who used it all during 2025!

user17569451515

Level 2

Ugh not again. I can’t imagine it’s that costly to keep this up as part of TurboTax to track your deductions during the year and estimate FMV.

heard HR Block has a tracker- perhaps that’s an option.

Anthonism

Level 2

I will likely discontinue using TT because of this, it’s that important a tool. Please reconsider.

scantler

Level 2

agree

mdm81

Level 2

I have used it for years, too. I am seriously considering switching to H&R Block.

Canyonguy

Level 3

This has become a yearly spit-in-the-face by Intuit to longtime, PAYING customers. It’s Deductible has been a critical part of TurboTax for years. This “final” discontinuation of It’s Deductible shows either Intuit’s complete disloyalty to its customers or shortsighted greed (“Hey, we can save a few bucks by ending the service. What are customers gonna do about it?”). It is offensive and unacceptable. Consumers are fed up with greedy and/or incompetent companies continually shrinking their products’ functionality — but NEVER lowering their prices. If Intuit is this short-sighted, user-unfriendly and/or incompetent, I am done with TurboTax (after 20+ years) and will encourage my CPA to stop using it as well. There are plenty of worthy competitors that don’t treat their customers like trash. Shame on Intuit — and bye-bye, TurboTax!

dmlaprevote

Level 2

Same. And I will contact Costco's CEO to explain the full history informing them that TurboTax is no longer the best product on the market. TurboTax has now abdicated the top spot to H&R Block. Google it. There are already rating systems that give H&R Block the top position. I'm giving TurboTax some time (maybe ME March 2026?) to reconsider this terrible customer unfriendly decision before moving forward on my plan with Costco, which is where I bought the now downgraded TurboTax product. TBH, I would grumble but keep going if TurboTax would just charge extra for ItsDeductible. Which I seem to recall is what they did years ago before it was integrated into the software package.

FoothillAI

Level 2

DeductIt is free for unlimited donations. It has Web and free Android app available now, with iOS coming soon.

It has an inexpensive subscription ($8/year) for advanced features like saving photo receipts with your donations.

Suggest importing your ItsDeductible data and trying it out, there isn't any cost to try.
https://deductit.io

user17569851229

Level 2

Please keep ItsDeductible. I would even pay to keep this app. The last time we received an email that this product is going away, I searched for an alternative and couldn’t find one. I use ItsDeductible all year long and it saves me a couple of hours at tax return time. Please reconsider!!

DmitriK

Level 3

I do not think they are reading messages here. I wrote to Intuit on Facebook and LinkedIn. They have not replied on LI yet; on FB i got a generic, cookie-cutter response. But I am following up daily, until a human being responds.

Here is what I wrote - feel free to copy and paste into your messages to Intuit:

Subject:** Objection to Discontinuation of ItsDeductible

Dear TurboTax Team,

I was disappointed to learn that ItsDeductible will be discontinued on October 21, 2025. For many years, this tool has been essential in helping customers like me accurately track charitable contributions and apply fair market values with confidence. Simply offering an export option does not replace the ongoing utility of this service.

I also want to remind you that in 2022 TurboTax attempted to cancel ItsDeductible, but significant customer backlash led to its reinstatement. That decision demonstrated how much users value this product. Revisiting the same action now, without offering a true replacement, risks repeating that negative experience and undermining customer trust.

If discontinuation is unavoidable, I urge TurboTax to provide a clear explanation and to offer customers either a fully integrated replacement feature within TurboTax or a longer transition period beyond October 2025. Absent these measures, many of us will be forced to seek third-party alternatives, which diminishes the convenience and loyalty we associate with TurboTax.

Please reconsider this decision and preserve a tool that has been integral to your customers’ tax preparation for decades.

Sincerely,

scantler

Level 2

I emailed a similar "letter" to Intuit CEO, Mr Sasan Goodarzi. My communication also included the following observation...

On your web site, you state Intuit's Operating Values, specifically: "We are a purpose-driven, values-driven company. Our mission to power prosperity around the world is why we show up to work every single day to do incredible things for our customers. Our values guide us and define what we stand for as a company." Further as a "Customer Obsession" subtopic, you indicate: "We fall in love with our customers' problems. We deliver unrivaled customer benefit to power their prosperity. We sweat every detail of the experience to deliver excellence." I hope these statements are not mere rhetoric, but instead express genuine principles adhered to via daily actions.

user17570429408

Level 2

Again.! I thought this was taken care of in 2022. Why would a company as big as Intuit cut out a small addition as its deductible.?
it’s crazy to think we now have to find another source for donations.?? Aren’t we paying for it.?

bcs99

Level 2

Not only have they discontinued it - they have deleted all user data permanently (I spoke to customer service to confirm this stunning fact). Intuit sends so many SPAM emails all year long that I pay no attention to them until tax season. I thus totally missed the announcement that Its Deductible would be discontinued on an arbitrary date that is well before Dec 31 AND that user data would be non-recoverable after this time. This has to go down as one of the worst business decisions of 2025. Intuit is clearly a company that does not care AT ALL about its customers and one that is run by incredibly stupid executives. Here's the "Moron Trophy" for the exec who made this decision 🏆 - well deserved!

DmitriK

Level 3

check out deductib.ly - seems like a decent replacement and $20/year is not going to break your piggy bank

GoudaBirb

Level 2

@DmitryK I used Gemini AI and it is free. Just have to give it the right prompt. I prompted "I need to find a fair market value for tax deduction purposes on the following:" and listed my items. The next lot I just fed it a photo of a handwritten list I made back when I donated, and it was able to pull all the data from that. It gave Low and High valuations of everything, totals, and a suggested fair valuation in the middle.

GoneSailin74

Level 4

@intuit12 what are you doing? Why did you remove this? how do I value donations now?

user17681585289

Level 2

I already bought turbo tax for 2025 but given that they dropped the charitable deduction tool (ItsDeductable) I will not be purchasing turbo tax ever again. Stupid move on their part, I can just fill out the forms myself for no cost. The presence of ItsDeductable was a primary reason I used turbo tax.