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Level 2
February 3, 2022
Question

My e-file is ineligible due to not having a SSN or EIN for dependent care provider. I didn't have any dependent care.

  • February 3, 2022
  • 1 reply
  • 3 views
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1 reply

Level 13
February 3, 2022

If any of the W2s have an amount in Box 10 Dependent Care Benefits, it will trigger Form 2441 to auto-populate and not be able to be deleted. If this is not the case, below are the two most effective solutions to deleting the form.

 

An incomplete Form 2441 will be created if you start the Child and Dependent Care section but don't finish it. This can cause error messages when attempting to file your return.  If you did not qualify or do not wish to finish the application, you will need to click through the end of this section.  In TurboTax Online:

  1. Go to the Deductions & Credits screen by clicking Federal Taxes > Deductions & Credits > I'll choose what I work on.
  2. Click the Update button next to  Dependent Care Credit (in the You and Your Family section).
  3. Answer any questions until you get to the Dependent Care Expenses Summary screen, Here's what we have so far.
  4. On that screen, click Delete by the dependent who did not have dependent care and then answer Yes on the following screen.
  5. Keep going until you see It turns out you don't qualify for the Child and Dependent Care Credit. You must click Continue on that screen to fully remove Form 2441 from your return.

 

If this does not resolve the error message, here are the directions to manually delete Form 2441 from your return. This will delete both the form and the entries.  If it rebuilds, sometimes there is another form recreating it and both will have to be deleted to clear that information.

  1. To Delete a Form go black menu bar on the left
  2. Click on Tax Tools
  3. Click on Tools
  4. Under Other helpful links, click on Delete a Form
  5. Scroll down and check for Form 2441 and if there is one, click on Delete
  6. Click on the blue Delete Selected Form
  7. At the bottom Continue
  8. At the bottom Continue with my Return
grprewittAuthor
Level 2
February 3, 2022

I tried to do the first option but I don't get the option of choosing what I work on.  I did delete the form and that still didn't correct the problem.  I cleared the form and completely started over and it still gives me this same error.

 

Level 9
February 4, 2022

If your W-2 does not have an amount in box 10 and neither of the steps listed in this thread are working, then you will have to clear and start over. However, you should be able to print and mail in the return if that is easier.