Is there another reason why I'm not getting the FULLY refundable 2nd half of the child tax credit in my refund? Children are 13, 9, 7, and 5 We meet ages

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We meet the children's ages requirements, income, and all other requirements. I input the advanced credits. I see the $6300 credit (which is the other half not yet paid) under 2021 CTC and yet Turbotax refund estimate is not giving the fully refundable amount - not even close. What other reasons could be causing this?

TurboTax Self Employed Online

LeonardS

Alumni - Intuit

When you enter your personal and dependent information TurboTax calculates your Child Tax Credit (CTC). Initially, TurboTax calculates your return as if you received the entire amount of CTC you were eligible to receive and no credit is applied. You will need to enter the amount of CTC you received, this will allow TurboTax to calculate any additional CTC you are entitled to and TurboTax will apply that credit to your tax return.

To enter the CTC you have received follow these steps:

With TurboTax open select Deductions & Credits.
On the section Your tax breaks select edit on the line Advance payments, Child and Other Dependent Tax Credits.
Follow the prompts to the page Tell us about any advance Child Tax Credit payments.
Enter the amount of advanced CTC you received.
Follow the prompts to the page Let's recheck your advance Child Tax Credit payments.
Verify that the amount is correct.
Follow the prompts until you are back on the page Your tax breaks where you will see the CTC being applied to your tax return.

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SweetieJean

Alumni - Champ

Also, this credit phases out at certain income levels.

Heathercolekelly

Level 2

I had the same issue with my ctc and stimulus (newborn) and I did fill out the amount received like you suggested and I am well under the income restrictions, so I should receive the full amount. I noticed my ctc isn’t showing up on my 1040 even though it shows on my taxes in turbo tax. My return is more than $2k less than my ctc ands stimulus refund. I received a call from a turbo tax employee and she didn’t know what was wrong either but said that many people are having issues with this. When will this be resolved or who can assist me?

RaifH

Alumni - Intuit

If you are not getting the stimulus or the child tax credit for your newborn in 2021, please verify your entries for your child:

Open or continue your return in TurboTax, if you aren't already in it.
Select My Info in the left navigation.
Select Edit next to your child.
When we ask how many months your newborn lived with you, always answer The whole year, even if your baby was born on the last day of 2021.
Did your child pay for more than half of her living expenses? Make sure you answer No, the wording is tricky and trips a lot of people up.
Make sure that Your child's Social Security Number is not valid for employment box is not checked.

If your child is correctly listed as your dependent and you meet the other requirements, you should receive the full $3,600 in Child Tax Credit and $1,400 stimulus once you revisit those sections.

To verify those amounts are on your tax return, you can preview your 1040:

Open or continue your return.
Select Tax Tools in the left menu (if you don't see this, select the menu icon in the upper-left corner).
With the Tax Tools menu open, you can then view your 1040 form: Select Tools. Next, select View Tax Summary in the pop-up, then Preview my 1040 in the left menu
Scroll down until you see Form 1040 Line 28 Refundable child tax credit and Line 30 Recovery Rebate Credit. They should be $3,600 and $1,400 respectively if this is your only child and you received the proper amount of stimulus not including your newborn.