TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

deborah-hoffman

Level 1

Solved

I want to add a new charity but it won't take it

Forum|Forum|7 years ago
June 3, 2019
9 replies
69 views

I didn't use Good will this year but want to add a new charity but it won't take it. Don't know how to remove old one or add new one.

Best answer by mesquitebean

You don't need to remove an old one; you just don't have to use it again this year. However, the new version of ItsDeductible is problematic and needs a lot of work. For a better experience you should use the classic version. Here's how:

Use this link:
https://itsdeductibleonline.intuit.com/Logout.htm
The page will show that you are logged out. At the top of the page is a small sign-in button (see screen image below).
Click sign-in and use your ItsDeductible login credentials to get access to the classic version of your account.
You can bookmark that page to use each time.

mesquitebeanAnswer

Level 15

You don't need to remove an old one; you just don't have to use it again this year. However, the new version of ItsDeductible is problematic and needs a lot of work. For a better experience you should use the classic version. Here's how:

Use this link:
https://itsdeductibleonline.intuit.com/Logout.htm
The page will show that you are logged out. At the top of the page is a small sign-in button (see screen image below).
Click sign-in and use your ItsDeductible login credentials to get access to the classic version of your account.
You can bookmark that page to use each time.

Level 2

This didn't work in August 2020. I get the following failure no matter what charity I try to add:

type Status report

message Required Long parameter 'charity' is not present

description The request sent by the client was syntactically incorrect.

Level 15

You have posted to a thread that is 3 years old so that problem no longer exists ...

make sure you are logging in using the correct link : ItsDeductible Online.

make sure you clear your cookies and/or switch browsers.

If you are still having issues contact TT support on Monday :

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday