Charitable donations error: Hmmm, looks like we've hit a snag "We recommend you revisit the last topic you were working on to make sure all your info's correct."

Forum|Forum|4 months ago
January 20, 2026
1 reply
2 views

I get this error when I select "Donations to Charity in 2025". Using Deluxe desktop version

TurboTax Online

eeterrific

Level 3

Was it ever resolved? I'm getting it on estimated taxes and can't go further.

MarilynG

Level 15

The 'looks like we hit a snag' error often relates to a connectivity issue. If you're using TurboTax Online, close the program, clear your Cache and Cookies and return to the section.

Make sure you've disabled your anti-virus software, which can block data transmission. Some users suggest using an 'incognito' window in your browser.

@eeterrific

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cmcgrath61Author

Level 2

That is not the issue. I am using the Desktop version. I entered some 1099R data and charitable data using the forms option prior to those areas being officially released. When the update came for them and I could select charitable donations through the Step by Step option, I got the SNAG error. I just deleted the whole return and started new using the Step by Step and everything worked fine. Must have been something the Forms entry allowed me to do that caused the Step by Step to throw an error. It would be nice to get a more specific error message so I could narrow it down instead of having to start over.

In hindsight, I’ll wait until that area is open before entering data.