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Level 5

Update credit card information

I received and email stating that my credit card was declined. I have attempted to update  my information numerous times per instruction in the email. I have used the original credit card and another credit card but I get the same message when I update the information "message Whoops! We hit a snag loading your data. Please try again." I have called the number listed for assistance in email 3 or 4 times, but still have no results. Is there anyone at Turbo Tax that knows what wrong with my account.

5 Replies
Level 20

Update credit card information

This could be a web browser issue so try a different web browser when updating your CC information.

 

Or contact TurboTax customer service/support use their contact website during business hours.  Use the key words billing issues 

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2

Update credit card information

 
Level 4

Update credit card information

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 

Level 20

Update credit card information


@ckr31drr30 wrote:

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 


Use this website to change your CC information - - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Level 3

Update credit card information

I received a letter informing me that my credit card was declined. the card in question was compromised and I am attempting to update a new card however no matter what I do nothing seems to work even when I update my profile on the internet.

 

Please heip