Update credit card information
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Returning Member

Update credit card information

I received and email stating that my credit card was declined. I have attempted to update  my information numerous times per instruction in the email. I have used the original credit card and another credit card but I get the same message when I update the information "message Whoops! We hit a snag loading your data. Please try again." I have called the number listed for assistance in email 3 or 4 times, but still have no results. Is there anyone at Turbo Tax that knows what wrong with my account.

11 Replies
Level 15

Update credit card information

This could be a web browser issue so try a different web browser when updating your CC information.

 

Or contact TurboTax customer service/support use their contact website during business hours.  Use the key words billing issues 

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member

Update credit card information

 
Returning Member

Update credit card information

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 

Level 15

Update credit card information


@ckr31drr30 wrote:

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 


Use this website to change your CC information - - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

I received a letter informing me that my credit card was declined. the card in question was compromised and I am attempting to update a new card however no matter what I do nothing seems to work even when I update my profile on the internet.

 

Please heip

Returning Member

Update credit card information

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]

Level 15

Update credit card information


@Tyler317 wrote:

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]


Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

I am at the right place but now where can I do what I intended to do - update my credit card info.  What is next?

Level 15

Update credit card information


@DErwin wrote:

I am at the right place but now where can I do what I intended to do - update my credit card info.  What is next?


Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

Don't bother contacting support .  They just give you instructions on how to use the page which is pretty self explanatory.  They don't get that it just doesn't work!!  Tried on both Explorer and Chrome.

Level 15

Update credit card information


@angry3 wrote:

Don't bother contacting support .  They just give you instructions on how to use the page which is pretty self explanatory.  They don't get that it just doesn't work!!  Tried on both Explorer and Chrome.


Answer to you prior post - Sign onto this website to change your Billing and Shipping information - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

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