Credit Karma account trouble

TheWisdom · ‎April 13, 2023

I have had a Credit Karma account for years. However, I legally changed my name in 2021, and since then, my Credit Karma account has stopped updating my credit scores. I tried deactivating and reopening the account with my new name, but I encountered issues with the Credit Karma system. It stated that the email address already had an existing account, but when I tried to log in, it said, "Account doesn't exist, create account here" or something similar. Now, I can't create a new account, and I can't log in to the old one either.

xmasbaby0 · ‎April 13, 2023

CREDIT KARMA CARD

https://ttlc.intuit.com/community/intuit-account/help/is-credit-karma-a-part-of-turbotax/00/2092900

https://support.creditkarma.com/s/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

KatrinaLO · ‎April 14, 2023

Please reach out directly to Credit Karma on their Contact Us page for this matter. From there, you will be able to file a case in regard to your situation.

@TheWisdom

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Credit Karma account trouble