Why am I not getting the $2,500 american opportunity credit for two of full time college students who in there second and third year of college?

[Hal_Al · Accepted solution]

Only $1000 of the $2500 is refundable.  The other $1500 can only be used to offset a tax liability. 

If that's not your situation, and If you are eligible, you have answered  something wrong, in the interview. But, a lot of people are just not eligible. See Also see this TT support articles https://turbotax.intuit.com/tax-tips/college-and-education/what-are-education-tax-credits/L7TuLrVqZ

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/education-tax-cre... 

 https://www.irs.gov/Individuals/AOTC

https://www.irs.gov/newsroom/american-opportunity-tax-credit-questions-and-answers

https://www.irs.gov/credits-deductions/individuals/education-credits-questions-and-answers

 https://www.irs.gov/individuals/llc