Every time I try to run through Expenses and Scholarships for my 1098-T, I get logged out

[CatinaT1]

That's an odd thing to happen. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[aaronmj0728]

All suggestions tried, nothing worked, issue is still open

[LeticiaF1]

Try using a different browser to continue working on your return.  

@aaronmj0728 

[aaronmj0728]

I've tried Chrome, Firefox and Edge - all the exact same issue. 

Cleared ask browsers, cache, cookies, and tried incognito.  Nothing works. 

[MarilynG1]

Have you made entries into other areas of the program without issue?  If so, check your student's info in the Personal Info section to be sure their birth date is correct, and that you indicated they are a student.

If using TurboTax Desktop, you could try a uninstall/re-install.  Here's how to Contact TurboTax Support for more help, also Troubleshooting TurboTax Desktop Issues. 

@aaronmj0728