For your initial submission, we just need to see a complete copy of your official government notice or letter. You'll need to scan it as an image or PDF file so you can upload it.
After we receive your notice or letter, you'll get an automated email within 24 hours with your claim number. Hang onto this for future reference. We may contact you for additional documents, for example your tax data file and/or copies of W-2 or 1099 forms.
If you didn't get our email within 24 hours, check your spam or bulk folders. If you still can't locate it, submit another Accuracy Guarantee Claim Submission form.
After we receive all requested documentation, we'll start reviewing your case and make a decision within 3 to 6 weeks. We won't start reviewing your case until we've received everything we need.
You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software or the End User License Agreement for TurboTax Online. Enter accurate calculation in the Find feature in your browser (usually listed under Edit) to go to it quickly.