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Intuit

Why am I being charged $19.99?

A $19.99 charge in TurboTax Free Edition could be for one of two things — either Audit Defense or PLUS Help & Tools.

Audit Defense is an optional add-on service that would give you full audit representation from a licensed tax professional.

PLUS Help & Tools is an optional package that includes 24/7 online return access, MyDocs™, Smart Insights, and specialist support.

If you changed your mind about PLUS, you can remove it prior to payment:

  1. With your tax return open, select File on the left side (if you don't see this, click or tap the 3 lines in the upper-left corner to open the side menu).
  2. Select Continue on the Well done screen.
  3. Select Start or Revisit next to Step 1: Review your order on the Just three more steps screen.
  4. Select Remove* in the PLUS Benefits section on the order summary screen, then Remove PLUS Benefits on the screen that comes after that.

*If you don't see Remove , you can clear and start over to remove Audit Defense or PLUS from your order.

If you've already paid for Audit Defense or PLUS (or deducted the $19.99 from your refund), it can no longer be removed. However, Audit Defense will entitle you to representation should you be audited by the IRS and PLUS will entitle you to on-demand support and 24/7 access to your tax returns, along with all the other PLUS benefits.

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