When I enter my License document number it is asking for the first three characters after I have entered them correctly ?

[roycewda]

It will not proceed so that I can file the tax return ?

[LaShaunA3]

Make sure you’re entering only the first 3 characters of your driver’s license exactly as shown (no spaces, no extra characters, and correct capitalization). If it still won’t continue, delete and retype it manually (don’t copy/paste), and confirm you selected the correct state.

If it is a New York issued ID, the document number begins after IDUSA. Do not include IDUSA as part of the document number.

[user17750916804]

Thanks for the response. I did figure it out after I looked somewhere else. Please have them change the wording to "ONLY First 3 letters". I've used this software for over 20 years and it keeps changing. AI isn't helpful !

Thank you to the experts.