BUG in 2019 TurboTax Business - Does not transfer Shareholders from last year's return

[ebox01]

After transferring my 2018 business return the 2019 software does not have my shareholders. 2019 wants me to add shareholders and then thinks I have changes in shareholders which I do not.

All other business info appears to have transferred properly.

[tagteam]

@ebox01 Thank you for reporting. This is somewhat of a known issue but does not occur across the board. The developers are aware of the issue and are working to resolve it.

[ebox01]

OK thanks for the quick response. I wish I had known about this before beginning my return.

Please notify when I should try again. Thanks.

[ebox01]

I am curious to know how this can be "...somewhat of a known issue..." 

The data transfer process either works or it doesn't. This is software.

Please fix and let me know when I can start my return. Thanks.

[tagteam]

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@ebox01 wrote:

I am curious to know how this can be "...somewhat of a known issue..." 

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I used the word "somewhat" actually in the wrong sense and, probably, it is the wrong word entirely.

What I was trying to convey is that "some users" are experiencing this issue, not all. In fact, I have done numerous test returns for partnerships (1065) and S corporations (1120-S) and cannot reproduce it. 

[ebox01]

I have tried twice now and both times it correctly moves my company data with the exception of Partner data.

Then the app thinks I have made changes in partnerships and wants me to re-add the partners. So I am stuck and cannot proceed to complete my return.

Is there a work around?

[tagteam]

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@ebox01 wrote:

Is there a work around?

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There does not appear to be a workaround other than starting a completely new return.

Hopefully, the developers will have a fix in the near future that will eliminate this issue.

[ebox01]

Not exactly what I was hoping to hear. I paid for this software and I would really like it to work.

This is the 5th year I have purchased TurboTax Business and it has always worked in the past.

[ebox01]

Here's the deal. If I have to start a completely new return because of a bug in TurboTax then I believe I'll ask for my money back and switch to a different software company. 

Your solution is unacceptable.

[tagteam]

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@ebox01 wrote:

Your solution is unacceptable.

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The solution was stated in the alternative; start a new return or wait for the fix via an update.

Personally, my preference would be to wait until the developers release a software update.

[ebox01]

How do I know that the product group is aware of this and has a plan to fix it?

[tagteam]

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@ebox01 wrote:

How do I know that the product group is aware of this and has a plan to fix it?

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It has been reported to support and the moderators of this board and both have passed it along to the developers. 

[IowaRealtor]

I am also having this same issue.  Do we know when the fix will happen?

[tagteam]

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@IowaRealtor wrote:

I am also having this same issue.  Do we know when the fix will happen?

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Currently, there is no set release date.

[ebox01]

Hi IowaRealtor, This is kind of maddening right? I am very frustrated by the lack of information from Intuit.