Won’t let me register my information

Forum|Forum|6 years ago
March 18, 2020
4 replies
60 views

No text available

TurboTax Free Edition Online

JulieS

Alumni - Intuit

What happens when you try to register?

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wizard4gm

Level 2

Hi, I have the same issue. It tells me there is a database error. If I hit the back button, the program freezes and I need to use the Task Manager to kill it!

AkinaLO

Level 15

If you have TurboTax Online you can clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser.

Here are two articles below that will show you how to clear your cache and delete cookies.

How to clear your cache - Community

How do I delete cookies? - Community

If you have TurboTax CD/Download, please check for updates within the program.

How do I update my TurboTax CD/Download software p ...

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frustratedwiththisproduct

Level 2

Turbotax won’t finish installing. I keep seeing a white window that remains reactionless.

Here is the solution that worked for me.

I changed the display setting down to 1600x900 and it completed the install with no other problems. It wouldn't render the window properly at higher resolutions. I changed it back to 1920x1080 after the installation completed and it runs the app perfectly fine at 1920x1080.

I hope that helps someone.

I saw these while trying to figure it out.

This is the screen that the install got stuck on. Some times for up to 30 mins. I know, long time, but I was really miffed so I wanted to make sure I knew when the app stopped.