Need Expert Clarification on TT Business Question Regarding Officer Compensation During e-Filing

Went to online support in my account, chose the TT BUSINESS software in the dropdown box and was given a number for business support. Called the number, there was no option to receive a call back (as in previous years) so I was forced to wait on hold for over an hour listening to the same elevator song loop. Finally got through to a rep who was absolutely clueless, yet kept me on the phone for 45 more minutes. He finally admitted he knew nothing about the TT BUSINESS software, did not have a copy of it for reference and was not aware of a department that provided support for TT Business. 

I asked if he could escalate me to a level 2 tech or supervisor or someone who might be able to help. He chatted with a supervisor who told him to tell me to call ANOTHER 800 number supposedly for the TT Business department to help me. Two hours wasted. I hang up, dial the number and the number is for Quickbooks, which I do not use. 

Now I'm back to the original 800 number (estimated wait 1 hour) hoping for a more knowledgeable CSR. This is so unnecessary and frustrating. These questions in the TTB program should be written differently or explained. 

I'll give this a shot.

1.  Officer compensation...Compensation paid to officers should be on W-2.  If it's compensation, why wouldn't it be on W-2?   Distributions to officer/shareholders that are treated as distributions on Sch K would not be entered here and are not treated as "compensation".   So, officer compensation would be included on W-2.  In the past, and perhaps currently, there existed a large audit issue regarding S Corps and Officer compensation.  Small S Corps would often times NOT pay officers compensation, but included everything in Sch K & Sch K-1.  Issue was/is that officers are statutory employees.  As such, if they perform any work for the S Corp, they should be compensated for that work.  The issue was the avoidance of SS & Medicare taxes on payroll.

2.  I would say yes, this the number of officers that received a W-2.  As state above, what could be compensation from the S Corp to the officer that wouldn't be on W-2?  If by chance there is some sort of "compensation" from the S Corp to the officer and not on a W2, it should be here.  But I would think "claiming officer compensation" in #1 would go along with #2, officers getting the compensation.

3.  Number of employee W2s...include officer and employee W2s issued...total.