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yhuang1998
Level 1
January 26, 2023
Question

How can I uncheck the disaster distribution box? I have already paid and TurboTax will not let me start over, nor will it let me uncheck the box. It will not let me file.

  • January 26, 2023
  • 7 replies
  • 56 views
No text available

7 replies

MichaelG81
MichaelG81
Alumni - Intuit
January 26, 2023

Why can't I uncheck the disaster distribution box? Sign up for notifications if this has to do with a disaster distribution box. It is a known issue.

@yhuang1998

 

 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
gbmi
Level 2
April 17, 2023

What does "Sign up for notifications" mean.  How do we do this?

TiffanyL
Level 11
April 17, 2023

@gbmi 

 

This issue should be resolved now. Can you please try the steps provided below:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try a different web browser. If this does not work, please respond back here and let us know.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
gbmi
Level 2
April 17, 2023

I am having the same problem. I can't fix it, I can't file, and I can't figure out how to get help with it.  What does the reply "Sign up for notifications" mean?  How do I do this?  Thank you.

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