Error: "We could not e-file your return ... tax pa... - Intuit Turbo Real Money Talk

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Error: "We could not e-file your return ... tax payment service is temporarily unavailable"

You can receive the following message when trying use your credit card to pay the balance due on your federal and/or state taxes if a component of our order system is temporarily down. Here's the message in its entirety:

We could not e-file your return for the following reason:

The service we use to handle your tax payment by credit card, Pay1040.com or OfficialPayments.com, is temporarily unavailable. Please try again in a minute or two.

Solution

Try e-filing again after a few minutes. If that doesn't work, try one of these options:

  • Pay the balance due using direct debit or check. To do this, select the File tab and continue until you reach the screen where you can update your payment method. Then follow the onscreen instructions to e-file again.
    • If you choose to pay by check, you'll need to mail your check and payment voucher. TurboTax will help you print the payment voucher, mailing instructions, and any other necessary e-filing paperwork. (See How to e-file for more details.)
  • Pay your balance due using your credit card through a service recommended by the IRS. If you choose this option, you'll still need to change your payment option for paying your balance due to Pay By Check. Select the File tab and continue until you reach the screen where you can update your payment method. When you e-file again your return should go through.

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