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TurboTax Help

Error: "TurboTax installation has encountered an unrecoverable error"

When attempting to install TurboTax for Windows, you may get the message TurboTax installation has encountered an unrecoverable error.

Possible causes include:

  • Interference from security or backup software
  • Damaged or missing fonts.


Before you try the steps below, first disable your firewall and antivirus software and any other programs running before installing TurboTax. If disabling or closing all running programs didn't work, try restoring your fonts.

If you still have problems:

  1. Uninstall and then reinstall the .NET Framework.
  2. Install TurboTax.
  3. When you get to the installation screen How Do You Want to Get Updates? choose I want to get updates on my own.

If you're still experiencing this error and are trying to install from a CD, contact us for further assistance.

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