I have used Turbo Tax for many years. This is the first time they have disappointed me. I was charged $199 + tax for Turbo Live Self Employed in error. They keep denying my refund and I don't understand why, This is very frustrating because this charge is causing my account to overdraft. I really thought they cared. It is clearly an error, I am not self employed. I can't seem to get any help in resolving this matter. I need to know who I can reach out to.