Second year filing with TurboTax, and second year I've been flagged for ID verification. I thought the first year was a fluke due to Covid or something (took me 4 months last year to resolve, and Turbo Tax charged me before I got my refund and offered no help), but decided to give them a second chance. I wish I hadn't.  Got flagged again, was offered no alternative solutions, and finally had to visit my local IRS office to help straighten out. No refund yet, but Turbo Tax just sent me my bill they informed me they will "take" out of my personal account by the end of April.  They didn't even ask why I haven't gotten my refund yet. Again, offered no help from the Help Desk, just "Sorry, but you owe us money". And "Free Free Free" is false advertising. If you are on SS, it is never free. I will never use Turbo Tax again.