Do you mean the 1040 return or your refund? Sometimes people say return when they mean refund.
Can you log into your account? That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.
@BoT1 If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive. They are not stored online. If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.
Contact your state for copies of previous state returns.
I lost my copy saved in my 2018 program
You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
@jim83 If you used the TurboTax Online version, you can see DoninGA's instructions above on how to access your account and prior year tax return. I am also posting some information below for you on how to check your 2018 tax return.
Tax returns prepared in the TurboTax CD/Download software are stored locally on your computer or storage device, even if you e-filed. Unlike TurboTax Online, we don't maintain returns prepared in the TurboTax CD/Download software on our secure servers. If you do not have a copy, you can get a copy from the IRS, by following the instructions in the link below:
- How do I get a copy of a tax return prepared with the TurboTax CD/Download software?
- Can I get a copy of my tax return from the IRS?
- How do I get a copy of my tax return or transcript from the IRS?
For assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: Contact Us
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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