They are telling me that im not gonna be able to get my refund because i need to show them something i paid for you guy to help me out if anything happened

[Critter]

Who are "they" ?   And why does it matter if you bought the Audit Protection policy?

[renee201551]

THE IRS IS SAYING THEY NEED MORE INFO
ARE YOU TELLING ME AUDIT PROTECTION MEENS NOTHING

[Critter]

YOU ARE NOT BEING AUDITED ... so the audit protection doesn't apply ... your return is being reviewed and you must comply with their request as directed so you return can finish processing ...

https://www.irs.gov/individuals/understanding-your-4883c-letter