I was supposed to have received my Federal Tax Refund last week, but only received my State Tax Info. I checked documents and I put correct routing information. I checked IRS website and they said the

[jamesbcardona]

Bank says I received no money. There was no error in the documents I filled.

[xmasbaby0]

Your question was cut off.  What did it say on the IRS site?

[VolvoGirl]

Were you having the fees deducted from your refund?

[jamesbcardona]

On the IRS site, they said the refund was already sent. But the bank received nothing.

[jamesbcardona]

I was only getting money back. From the federal and state, and I have received money from state but not from federal.

[mesquitebean]

You didn't specifically answer the question VolvoGirl asked above.

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company.

[jamesbcardona]

Yes, I did use my Tax refund to pay TurboTax fees.

[mesquitebean]

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information