Wrong Turbotax...I filed and received refunds on my State and Federal Tax filings for the 2022 CY?

[mikek85383]

Someone at Turbotax needs to contact me about my filed 2022 returns before I can order up 2023 Turbotax!

[xmasbaby0]

No one from the user forum can call you.   If you need help from customer support, you have to initiate that contact yourself.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time daily

[mikek85383]

Since I have my 2022 return on my desktop, I went ahead and ordered a 2023 from Amazon (at a substantial lower price).

[xmasbaby0]

Glad you got your 2023 software.  Still not sure why your original post began with "Wrong TurboTax."

[mikek85383]

Turbotax kept telling me that I had NOT filed my 2022 taxes and would not let me order 2023 unless I completed 2022.  I went around them...and yes a completely paid for subscription (2022) purchased from Amazon and e-filed both Fed and State.

[VolvoGirl]

That is very weird.  Never heard of that.  Maybe you were trying to buy 2023 before it was released?  Wish we could see a screen shot of it saying you had to complete 2022.  Or you were on the screen to buy 2022.  

[mikek85383]

I was trying to buy 2023 Turbotax on a special offer from Intuit and every time I got so far with the order, TT brought up that I still had to file my 2022 taxes.  I did scan the response from TT.  How best can I send you a copy...it's on my desktop?