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Have you entered your income on your tax return?
Did you include your dependent in the My Info section of the program?
Was your income from work $2,500 or more in 2023?
Please doublecheck to see if you are due the CTC. Go to the IRS Interactive Assistant: Does my child/dependent qualify for the child tax credit or the credit for other dependents?
This may tell you why you are having a difficulty.
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