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The CP2000 notice from the IRS should state specifically why the IRS changed your 2018 tax return to arrive at the amount of taxes owed.
Go to this IRS website for a CP2000 - https://www.irs.gov/individuals/understanding-your-cp2000-notice
If you did not purchase Audit Defense for the 2018 tax return, then use the TurboTax Audit Support Center website to speak with an agent who can assist you in understanding the IRS notice you received - https://support.turbotax.intuit.com/irs-notice/audit-support/
I don’t know. I can’t remember. Can I make an appointment to talk to someone Tuesday or Wednesday? I been filing with this company 7 years in a row now never had I owed or received less then 4 to 5 thousand. I file easy simple ways. Zero for exceptions all year no loans no nothing and always get money back. I don’t know what happened here, so I’m kinda freaking out here
Read the notice ... it specifically states the changes ... have a copy of the filed return in hand so you can follow and make notes ... then call one of the numbers to speak to someone on this matter.
When you save a PDF of the return, if you had bought the audit protection policy it would be reflected in the bill ... and you would have gotten a welcome package in an email.
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
I GOT A LETTER FROM THE IRS
(what the letters from the IRS mean)
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
I AM BEING AUDITED
If you purchased Audit Defense:
https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
Ok
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