Why was my return frozen? Someone from the IRS said I'd get a letter requesting additional documents. Didn't my audit protection cover this?

[banderson079]

Why was my return frozen by the IRS?

[DoninGA]

Because you are not being audited.

Go to this IRS website for information about audits - https://www.irs.gov/businesses/small-businesses-self-employed/irs-audits

[Vanessa A]

What type of information are they requesting?

If the IRS believes the amount of your refund that you are claiming is incorrect, and are requesting additional information, their system is saying something is not matching with what they have on file for you, so they are basically asking you to prove what you claimed on your return.  Technically this could be considered an audit, but when they send letters like this, this is more so just a request to prove your claims.  They will not release your refund while they are waiting for the verification documents due to the potential for your refund to be changed.  It is best to provide the information as soon as possible. 

This is more of a review than an audit.  However, if you purchased audit defense and would like to talk to them, here is the link for more information which also includes contact information.