Why is turbo tax telling me I have to upgrade when I have a very simple return. We only have 2 w2's and no dependents.

[karissabonner16]

It says I can downgrade but then doesn't give me the option to do so.

[VolvoGirl]

A couple reasons could be……

You might be seeing this because the amount of Medicare taxes withheld in W2 box 6 is not exactly 1.45% of the Medicare wages in box 5, due to rounding.   I read a post that said to try leaving the cents off of the Medicare tax on your W2 box 6.   Box 6 has to be exactly 1.45% of box 5 or less.   

If it is saying you need Schedule 3 and can't use the Free Edition it might be giving you the retirement savings credit. You can say you are a student to decline the credit. You must answer Yes when asked in the Retirement Savings Contributions Credit section if your were a full-time student. The answer to this same question asked in the personal-information section is not the answer that is used.

[DianeW777]

If there are no reasons for you to upgrade, you can use the following instructions explaining how to downgrade if your return allows you to in TurboTax Online:

Follow these steps to downgrade to a different TurboTax Online product:

1. Open your return if you haven't already.
2. In the left menu, select Switch Products. 
3. Select Downgrade.

Note: TurboTax Free Edition is for customers who are filing Simple Form 1040 Returns only (no schedules except for Earned Income Tax Credit, Child Tax Credit and Student Loan Interest). Roughly 37% of taxpayers qualify. If you have additional forms or attachments, you’ll need to use a different TurboTax product.

You can also clear and start over to switch to a different product. This option erases your information to give you a fresh start in the new product you've chosen. You can preview your tax return before you finalize it by using the steps below.

From the left rail menu in TurboTax Online, select Tax Tools (You may have to scroll down on the left rail menu.)

1. Select Tax Tools
2. On the drop-down select Tools
3. On the pop-up menu titled “Tools Center”, select View Tax Summary 
4. On the left sidebar, select Preview my 1040 

For TurboTax Desktop, change to 'Forms' and review the forms                        
 

@karissabonner16