Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
jkw6693
New Member

Why is this acting like i havent used turbo tax before?

 
1 Reply
ErinH
Level 1

Why is this acting like i havent used turbo tax before?

If you cannot find your previous years information it is possible that you have more than one account and have logged into the wrong one. Many users accidentally create multiple UserID's that are associated with the same email.

Please see this FAQ to troubleshoot common reasons why you cannot find your tax return in Tax Timeline or My Docs: https://ttlc.intuit.com/replies/3290682

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.63m
Discussions

Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~