Have you tried to track your refund via the Where’s My Federal Refund? tool for updates? It is possible that your refund required further review with the IRS and if this is the case, TurboTax will be unable to retrieve their fees from your refund. In order to know for sure, you would need to visit the IRS website and track your refund. If there are no updates or there is no information available on the Where's My Refund tool, then you would need to reach out to the IRS for further assistance.
To track your Federal refund, visit the Where’s My Federal Refund? site here: https://www.irs.gov/refunds
Note: You will need your social security number, filing status, and refund amount in order to track your refund
Please follow the instructions in the following FAQ to contact the IRS for further assistance.
https://ttlc.intuit.com/replies/3302084
Here's more information on what happens if TurboTax is not able to retrieve the fees from your refund.
https://ttlc.intuit.com/replies/4169801
