Only the IRS will know what they are doing with your return, but we can tell you some things to check, and then how to phone the IRS.
First, you can double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If that confirmed it was accepted, what do you see with the "Where's My Refund" tool at the IRS website below for the status of your Federal refund? Click the blue button "Check My Refund Status."
http://www.irs.gov/Refunds
If that WMR tool shows that the Federal return is still being processed, then since it has been longer than 21 days, you
can phone the IRS to see if you can learn anything about the delay.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
