Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Showing results for 
Search instead for 
Did you mean: 
New Member

Why hasn’t my cash advance come in yet?

2 Replies
Expert Alumni

Why hasn’t my cash advance come in yet?

If you qualify for a Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email within one hour of e-filing your return, of the approved amount  If your request was denied you will receive an email stating that fact and a second one from First Century Bank NA explaining why.


 You will be provided with instructions on how to set up your Turbo Card Account.   If you received a Refund Advance last year, you will need to create a new account to see your Refund Advance funds for this year.   You won't see the funds if you log in with the account you made last year.


 Once your online account is set up, then you must wait for the IRS to accept the return you have e-filed to them.  Within 48 hours of your return being accepted by the IRS, your advance funds will be deposited and available for spending online using a temporary card, while you wait for the physical card to arrive 5-10 business days  after IRS acceptance.


  The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.



Here is more information about the Refund Advance process:

Here is more information about the Refund Advance Temporary Card


Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by visiting

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 15

Why hasn’t my cash advance come in yet?

The IRS will begin to accept/reject 2020 returns on February 12, 2021.

Dynamic AdsDynamic Ads
Privacy Settings