Why does the IRS refund hotline say it cannot provide me with my refund information?

[Rachel_W]

When using the IRS refund hotline, be sure you are using the correct refund amount and filing status that was used on your return.

You can also check the status of your returns in TurboTax by clicking this link:  https://turbotax.intuit.com/tax-tools/wheres-my-refund/.