We cannot see your screen, your return or your account. Have you entered ALL of your 2019 information? All your income, etc.? Many tax documents that you need do not arrive until late January or even February, so maybe you do not have it all there yet.
No one in this user forum can see your tax return or your screen. There were major tax law changes that began with the 2018 tax year that seem to continue to surprise some people. Personal exemptions of over $4000 per person were removed beginning with 2018 returns.
One thing that may be affecting your refund is that employers began withholding less tax when the new tax law passed. Your paychecks were more, but that means a smaller refund now.
There are a lot of variables that affect your refund or tax due including how much you earned, how much tax you had withheld, your filing status, the number of dependents you claim, your deductions and credits, etc. You may have lost Earned Income Credit or the Child Tax Credit— did a child turn 17? If you received the EIC last year, remember that changes in the amount you earn have a big effect on the amount of EIC you can get. (Sometimes earning more money means less EIC) Are you 65 or older ? If so, your standard deduction is higher. Everyone has a higher standard deduction now so it is harder to use itemized deductions.
i want to start my taxes over again
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.
If you did NOT e-file:
CLEAR AND START OVER
But if you e-filed, post back for further help.