Why did I not receive the amount shown on last year's return?

[elizabethfnsc]

My return last year was less than what it should have been

[xmasbaby0]

No one at TurboTax knows why your refund was reduced.   The IRS and/or state do not tell TurboTax when they reduce your refund.   They do send you a letter a few weeks later to tell you why your refund was reduced.   Did you not receive any sort of letter?

[HeatherPLO]

@elizabethfnsc

There could be a few reasons why your refund was less than expected.  It could be due to an offset or a correction they issued.  We wouldn't be able to answer on your specific situation on this public forum, however, please see the Help Article here for more details. 

The best way to obtain more information would be to call the IRS directly.  Please see the instructions below on how to get in touch with an Agent:

IRS: 800-829-1040  

Hours: 7:00 AM - 7:00 PM, local time 

Monday-Friday

• Listen to each menu before making the selection.
• First choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.